Arrival-at-Viceroy-Bali

Frequently Asked Questions (FAQs)

Below are the most frequently asked questions by our guests. You might find the information you are looking for among these responses.

Is Viceroy Bali an official quarantine hotel?

Yes, Viceroy Bali was awarded an official quarantine hotel by the Department of Tourism in August 2021. You can view details of our Quarnatine Package by clicking here.

You can read more about our Covid-19 commitments here.

Are all of your staff at Viceroy Bali vaccinated against COVID-19?

Yes all Viceroy Bali staff have received two doses of the Astra Zeneca vaccine, for more details read here.
You can read more about our Covid-19 commitments here.
Are all of your staff at Viceroy Bali vaccinated against COVID-19?

Is Bali Open to International Passengers?

On Monday 4 October, the Bali Government announced that flights from selected terrirories can land in Bali from 14 October 2021. Read our blog post with more details here.

How far from Denpasar Airport (DPS) to your hotel?

Generally the trip takes 90 minutes by private car from the airport, however this can vary depending on time of day and traffic. We also offer a helicopter transfer service from the Denpasar helipad to our private helipad at reception. This service takes 12 minutes in the air but can also be turned into a great tour with more than 30 mins in the air.

What is the difference between Terrace Villa and Deluxe Terrace Villa?

These villas have the same overall size and similar features however differ vary in design. The Deluxe Terrace Villa has a larger infinity pool and more modern design which includes walk-in wardrobe and ducted air-conditioning, as opposed to airconditioning unit in Terrace Villa. The Deluxe Terrace villas can also be adjoined to form a 2 bedroom family villa. Please view our 360 Tour online to see the differences in more detail.

Are children allowed to stay in your hotel / to dine at your restaurants?

Yes, children of all ages are welcome at Viceroy Bali and also to dine at Cascades restaurant. However, since Apéritif Restaurant & Bar is a fine dining degustation experience, only children over 10 years and with a sophisticated palate are permitted since we are unable to provide a dedicated children’s menu.

How much is the helicopter ride from DPS airport to Viceroy Bali?

A helicopter transfer from DPS airport to Viceroy Bali is priced at IDR 19,000,000 + 21 % tax and service charge per helicopter per fly with a maximum payload of 500 kg. This rate is subject to change without prior notice. Advance booking with full prepayment is required when the reservation is made as a guarantee. We work with the recommended third party for the helicopter arrangement (tours/airport transfers) on their operation hours from 09.00 AM – 04.00 PM for the last flight. The helicopter does not take off straight from the airport due to landing permits so passengers are dropped to the closest helipad via a luxury vehicle which is located 15 minutes from the airport.

Does Viceroy Bali offer a la carte or buffet for lunch and dinner?

For both of our restaurants (Apéritif and Cascades) we offer an a la carte menu with the option of set menus. We do not offer a buffet option for lunch or dinner.

Are flower baths available at Viceroy Bali?

If you are celebrating special occasion for example a honeymoon or wedding anniversary, we are more than happy to add some extras on a complimentary basis for your stay. Examples include:
• A heart shaped box of red roses on the bed upon arrival
• A honeymoon cake served in villa upon arrival
• A flower petal bath on your final night

Is Room service available 24 hours?

Yes. The menu is available in your villa.

Which villa do you recommend for a family (eg. 3 adults and 1 child (10 yrs.)

Whilst all of our villas offer ample space and have inter-connecting options, for families, our newly added Vice Regal 2-bedroom (duplex) is the optimal choice. The Viceroy Villa also provides extra space in a more unique traditional Balinese Style.

Do you do a day pass for people not staying at the hotel? Can you use the infinity pool with the pass? Is there an age limit? How much would it be?

>We do welcome non-resident guests during low occupancy to use our facilities including the infinity pool. During such times, our infinity pool is open daily from 11.00 – 17.00. The cost of a non-resident pass is IDR 250,000 + 21% tax and service charge per person (max. 2 people).

Does your romance package include daily breakfast?

Yes, all rates that we have are including daily breakfast for two people.

<h2″>Instead of an airport transfer, is it possible to arrange the transfer from a hotel in Canggu?

Yes, the transfer can be substituted with a transfer to from Canggu given it is a similar distance (approximately 1.5 – 2 hours drive depending on traffic).

Are Pets allowed at Viceroy Bali?

>We are happy to welcome furry four-legged friends, with most small-medium sized dogs able to stay with their owners in the villa. With sufficient notice, the team may happily assist with dog-walking.

Does Viceroy Bali have good WiFi?

Viceroy Bali is the first hotel in Indonesia to implement the new WiFi 6 protocol, linked to a 1Gbps internet connection, meaning the WiFi is very fast and strong.

On the Reservations page, how can I see the prices in US dollars?

To change to other currencies on our Reservations page, please click the currency drop-down box above the red search button on the top right of the page.

Could you please inform us the wedding package?

For further information on weddings at Viceroy Bali, please visit our dedicated wedding page.

Is there a gift shop within the resort?

Yes, we have boutique in the hotel which is open daily.

How close is the main town area of Ubud?

We are located approximately 5 – 10 minute drive to Ubud centre.

What time does the shuttle service end?

Our complimentary shuttle service for in-house guests runs from 07.00 – 22.30.
Before you wish to depart, we recommend informing our Reception Team at least 20 minutes in advance, so we can prepare the vehicle for you.

Is there an option for early check-in? And if so, what is the estimated time? If early check in option is not available, what is the normal check in time?

Our check-in time is 14.00 whilst check-out is at 12.00 midday. Early check-in is subject to availability upon arrival. We do our best to accommodate early check-in requests however to ensure an early check-in, we suggest booking the night prior your arrival date.

What is the best way to get from Denpasar airport to the hotel?

The most convenient way to travel from the airport to Viceroy Bali is by car, which we can arrange. Alternatively, you can also fly via helicopter.

Do you have rollaway beds?

Yes, extra bed can be setup at a cost of USD 137 net per bed per night incl. daily breakfast. Please let us know in advance of your arrival if this is required.

Do you have a shared pool or are there only private pools?

Each Villa has its own private pool however we also have a main infinity pool which all guests can enjoy.

Is your breakfast a la carte?

Yes, breakfast is a la carte.

Do you offer a floating breakfast?

Floating breakfast is available to in-house guests subject to an additional charge.

Given the COVID-19 situation, do you have an updated cancelation policy?

Yes. You can view our Covid-19 policies here.

What is the cut off age for a child?

Children aged from 2 years old to 11 years old.

What is the difference between the standard rate and advanced purchase rate?

The standard rate is a rate which is available throughout the year. Our advanced purchase rate, is lower than our standard rate however it is only available to book 60 days prior your arrival date.

Do you offer complimentary amenities for honeymoon packages?

Honeymooners will receive the following extras:
– Heart shaped box of red roses on the bed upon arrival
– Honeymoon cake served in villa upon arrival
– Flower petal bath on the last night

Can I use my drone at Viceroy Bali?

The use of drones at Viceroy Bali is not permitted in order to ensure privacy to all guests.