Below are the most frequently asked questions by our guests. You might find the information you are looking for among these responses.
Yes, Viceroy Bali was awarded an official quarantine hotel by the Department of Tourism in August 2021. You can view details of our Quarnatine Package by clicking here.
You can read more about our Covid-19 commitments here.
Yes all Viceroy Bali staff have received two doses of the Astra Zeneca vaccine, for more details read here.
You can read more about our Covid-19 commitments here.
Are all of your staff at Viceroy Bali vaccinated against COVID-19?
On Monday 4 October, the Bali Government announced that flights from selected terrirories can land in Bali from 14 October 2021. Read our blog post with more details here.
Generally the trip takes 90 minutes by private car from the airport, however this can vary depending on time of day and traffic. We also offer a helicopter transfer service from the Denpasar helipad to our private helipad at reception. This service takes 12 minutes in the air but can also be turned into a great tour with more than 30 mins in the air.
These villas have the same overall size and similar features however differ vary in design. The Deluxe Terrace Villa has a larger infinity pool and more modern design which includes walk-in wardrobe and ducted air-conditioning, as opposed to air-conditioning unit in Terrace Villa. The Deluxe Terrace villas can also be adjoined to form a 2 bedroom family villa. Please view our 360 Tour online to see the differences in more detail.
Yes, children of all ages are welcome at Viceroy Bali and also to dine at Cascades restaurant. However, since Apéritif Restaurant & Bar is a fine dining degustation experience, only children over 10 years and with a sophisticated palate are permitted since we are unable to provide a dedicated children’s menu.
A helicopter transfer from DPS airport to Viceroy Bali is priced at IDR 19,000,000 + 21 % tax and service charge per helicopter per fly with a maximum payload of 500 kg. This rate is subject to change without prior notice. Advance booking with full prepayment is required when the reservation is made as a guarantee. We work with the recommended third party for the helicopter arrangement (tours/airport transfers) on their operation hours from 09.00 AM – 04.00 PM for the last flight. The helicopter does not take off straight from the airport due to landing permits so passengers are dropped to the closest helipad via a luxury vehicle which is located 15 minutes from the airport.
For both of our restaurants (Apéritif and Cascades) we offer an a la carte menu with the option of set menus. We do not offer a buffet option for lunch or dinner.
If you are celebrating special occasion for example a honeymoon or wedding anniversary, we are more than happy to add some extras on a complimentary basis for your stay. Examples include:
• A heart shaped box of red roses on the bed upon arrival
• A honeymoon cake served in villa upon arrival
• A flower petal bath on your final night
Yes. Two Deluxe Terrace Villas are accessible, designed for wheelchair users.
Yes. The menu is available in your villa.
Whilst all of our villas offer ample space and have inter-connecting options, for families, our newly added Vice Regal 2-bedroom (duplex) is the optimal choice. The Viceroy Villa also provides extra space in a more unique traditional Balinese Style.
We do welcome non-resident guests during low occupancy to use our facilities including the infinity pool. During such times, our infinity pool is open daily from 11.00 – 17.00. The cost of a non-resident pass is IDR 250,000 + 21% tax and service charge per person (max. 2 people).
Yes, all rates that we have are including daily breakfast for two people.
Yes, the transfer can be substituted with a transfer to from Canggu given it is a similar distance (approximately 1.5 – 2 hours drive depending on traffic).
For the comfort and safety of all guests, pets are not permitted.
Viceroy Bali is the first hotel in Indonesia to implement the new WiFi 6 protocol, linked to a 1Gbps internet connection, meaning the WiFi is very fast and strong.
To change to other currencies on our Reservations page, please click the currency drop-down box above the red search button on the top right of the page.
For further information on weddings at Viceroy Bali, please visit our dedicated wedding page.
Yes, we have boutique in the hotel which is open daily.
We are located approximately 5 – 10 minute drive to Ubud centre.
Our complimentary shuttle service for in-house guests runs from 07.00 – 22.30.
Before you wish to depart, we recommend informing our Reception Team at least 20 minutes in advance, so we can prepare the vehicle for you.
Our check-in time is 14.00 whilst check-out is at 12.00 midday. Early check-in is subject to availability upon arrival. We do our best to accommodate early check-in requests however to ensure an early check-in, we suggest booking the night prior your arrival date.
The most convenient way to travel from the airport to Viceroy Bali is by car, which we can arrange. Alternatively, you can also fly via helicopter.
Yes, extra bed can be setup at a cost of USD 137 net per bed per night incl. daily breakfast. Please let us know in advance of your arrival if this is required.
Each Villa has its own private pool however we also have a main infinity pool which all guests can enjoy.
Yes, breakfast is a la carte.
Floating breakfast is available to in-house guests subject to an additional charge.
Yes. You can view our Covid-19 policies here.
Children aged from 2 years old to 11 years old.
The standard rate is a rate which is available throughout the year. Our advanced purchase rate, is lower than our standard rate however it is only available to book 60 days prior your arrival date.
Honeymooners will receive the following extras:
– Heart shaped box of red roses on the bed upon arrival
– Honeymoon cake served in villa upon arrival
– Flower petal bath on the last night
The use of drones at Viceroy Bali is not permitted in order to ensure privacy to all guests.
Yes, you can contact Viceroy Bali on WhatsApp on +62 361 971 777.