“Personal information” is information that identifies you or could identify you. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.
Where the personal information requested includes an email address and/or mobile phone number, Viceroy Bali will only contact you by email or SMS if you agree to being contacted in this manner.
Generally, only information you provide about yourself to Viceroy Bali directly will be collected, such as through enquiring about, or using, Viceroy Bali products & services or Viceroy Bali’s website, making a booking on a Viceroy Bali website or by phone or otherwise identifying yourself when requesting information to be sent to you. In certain circumstances, we may collect information about you from third parties. However, we will only do so if it is unreasonable or impracticable to collect the personal information directly from you and we will take reasonable steps to inform you if and when we do.
Viceroy Bali only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. For example, Viceroy Bali collects personal information from you in order to provide and charge for the hotel accommodation and other goods and services you purchase. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you. For example, when you fill out a contact form, we collect the details you enter to enable us to send information to you. When you answer questions about what you would like to see we keep this information so as to better serve you. If you do not provide the personal information we request from you for these purposes, we may not be able to carry on our business and provide our services to you.
Cookies themselves do not contain personal information about you. They simply operate as a unique identifier which helps us to know what our customers find interesting and useful on our websites, almost like a continuing questionnaire. Viceroy Bali does not store any personal information inside cookies, although the cookie may identify the user’s browser.
Viceroy Bali will not use or disclose any specific personal information about you without your consent, other than for:
The main reason for which you have provided personal information (primary purpose)
a purpose which is related to the primary purpose and which you would reasonably expect us to use the information for
a purpose required, authorised or permitted by law
to provide our products and services to you
to reply to your queries or requests
to market our products and services including to communicate special offers or promotions and to provide you with information about us and our products and services
to compile and use statistical information regarding our customers; or
to seek feedback from you and to monitor the quality of our products and services.
Viceroy Bali recognises the trust you place in us when you give us personal information. For example, Viceroy Bali may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company without your explicit consent.
From time to time we will send you relevant information emails regarding products and services which you have previously registered your interest in. If you are receiving promotional information from Viceroy Bali and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence.
Viceroy Bali will store personal information [electronically and in paper form]Viceroy Bali will take such steps as are reasonable to protect your personal information from unauthorised access or use, misuses, loss, modification or authorised disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. Viceroy Bali also maintains computer and network security, for example we use firewalls and other systems such as user identifiers and passwords to control access to computer systems. In addition, Viceroy Bali employees are obliged to respect the confidentiality of any personal information held by the hotel. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, Viceroy Bali will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure.